CB
Corne B

1 reviews | Active since Jul 2013

02 Feb 2015, 15:26

Contract cancelled but still paying

I cancelled my cell phone contract with Virgin Mobile on 01 December 2014 giving them 30 days notice as required. I asked they transfer my number to pay as you go from 01 January 2015, which was done. Come end of January my account was billed with R246-00. According to customer care their billing system is 2 months in arrears. This means that your 24 month contract is now 26 months because there will be another account coming end of February.<br> <br> Thanks Virgin Mobile. The decision to cancel you as a service provider was just made a lot easier!

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Replies (1)
Virgin Mobile South Africa (Closed)
Virgin Mobile South Africa (Closed)'s reply02 Feb 2015, 16:40
Official
Hello CharlieBrown73,

Thank you for taking my call and apologies for the inconvenience caused.

I can confirm that contact was made with you and as discussed, we have given you clarity on our cancellation process as well as our billing cycle.

Please revert to our email correspondence for further information.

Regards,
Customer Relations