Contract approved but inactive.

Good Morning.<br> <br> On the 27th of May I requested that my Virgin pre-paid number be put onto a contract.<br> <br> To date I am unable to make calls on the new phone and the call-centre has repeatedly proven to be unable to do anything other than 'escalate' the matter.<br> <br> The Consumer protection act entitles me to : Timely performance and completion of service when entering into contracts with suppliers.<br> <br> Your performance has been pathetic and the service has not been delivered.<br> I believe that more than a month is plenty of time to provide this service.<br> <br> I hereby request that you cancel my application for a contract and have the courier come and collect the useless phone that you have delivered.<br> <br> Regards<br> <br> <br> <br> Michael Bates<br> Branch Manager<br> Autoworks<br>