Complain

I had a Virgin Mobile top up contract that expired 5-6 years ago. When I received my sim card the number was already allocated to someone else. I phone them from another phone and let them know about the problem. They send me a new sim and once again the number belonged to someone else. So I bought a new sim card to beable to us the phone. I did try numerous times to contact Virgin Mobile to let them know about the second mistake but couldn't get hold of a operator. A month before the 24 months contract expired I try to phone Virgin Mobile to let them know I am not interested to continue the contract and the whole of April and May I phoned every day but was put through from one operator to another and was put on hold for 30 min at a time before I was cutt-off. I went to my bank to stop payments to Virgin Mobile. The Legal Company they use phoned me about 3 years ago and I told her what happens.she advise me to ignore any messages from Virgin Mobile because they neglect customer service. Up to dated Virgin Mobile kept sending sms's time about customer payments.. Due to Virgin Mobile I am on the black list. The ref no is: ***.