Chasing Customers Away for Good

<p>I have a contract for a while and wanted to cancel the contract . I was told upon taking it out that it was a month to month contract. I cancelled on the 1st November and was told that it would only be cancelled end of Jan and not end of Dec. I asked if they could motivate for the 1 day as I was not aware the lady referred me to the terms and conditions which I cannot remember or did not remember. She refused to escalate to anybody and basically if I want to cancel then that is what I must accept. For being a customer of theirs for 1 day grace I will never use this service provider again as they do not care or try to help. They tell you to talk to one of their customer care rock stars who did not even attempt to understand or escalate the matter for me. Shocking service when you need assistance after spending your money with them, Me my family and circle of friends will hear about this story and they have lost a customer for life because they simply do not care about customer retention so why should I ever return. </p>