Charged out of bundle rates for data and calls

Good day,<br> <br> We are still awaiting feedback from an original compliant lodged on 9 March 2016 already. VMSA attempted a cop out and advised that a \goodwill\" amount of R300 will be credited to my account, which I advised was not acceptable as a full investigation into the account was not done. No feedback has been received in this regard since 16 March 2016, yet the R300 was credited to my account, even though I advised that it was not accepted as a resolution."