SZ
Simphiwe Z

1 reviews | Active since Nov 2013

10 Dec 2015, 16:47

CHARGED FOR CONTRACT THAT ENDED IN 2010

Still waiting for feedback!!!!!<br> <br> I had a contract with Virgin Mobile in 2010. I paid it and still in that year I brought my phone in to be repaired at the Umhlanga Durban branch. I followed up and never got the phone back up until I moved from Durban. I have never received a statement from Virgin Mobile. This week I get a call from debt collectors DMC saying I have to pay Virgin Mobile for my contract from 2010. What the **** am I being handed over for????? When am I going to receive my phone back. I have contacted Virgin Mobile 3 times this week and no response, the last thing they asked me was for my ID number and they have not said a word since. They debt collectors are calling me every day. Please can SOMEONE at Virgin Mobile attend to this and sort it out.<br>

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Replies (1)
Virgin Mobile South Africa (Closed)
Virgin Mobile South Africa (Closed)'s reply12 Dec 2015, 17:30
Official
Hello ZMXSIM002,

Thank you for taking my call .

I have confirmed that the matter will be investigated further and I will provide you with the feedback as soon as possible.

Regards
Rebecca