AC
Andre C

1 reviews | Active since Oct 2009

13 Jan 2016, 19:37

Charge more on account.

I just received my January account and with shock I discovered that I need to pay for excesive usage. This is my son's phone. He hardly phone from the phone and is most of the time on WI-FI at home and we regularely check his ballances to make sure he does not go out of data on his phone.<br> <br> I need an explanation as to why I need to pay this high amound. And please provide proof for what you are saying as words does not proof anything. I refuse to pay that amount antil black and white proof are given.

0
Replies (1)
Virgin Mobile South Africa (Closed)
Virgin Mobile South Africa (Closed)'s reply14 Jan 2016, 12:59
Official
Hello andrec,

Thank you for taking my call .

I confirm that the out bundle airtime was used during the month of December 2015.

Please note that as per your request I have emailed the usage report to your Vodamail account .

Further contact will be made tomorrow to discuss the amounts on the usage report .

Regards
Rebecca