mB
michael B
1 reviews | Active since Jun 2015
18 Jun 2015, 17:45
Cant call out on new contract
3 weeks down the road after requesting an upgrade, I have no airtime and no available data.<br> I have 5 reference numbers and have wasted loads of time on the phone to the call centre.<br> No answer has been given as to why this is happening and when it will be resolved.
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Replies (1)
Virgin Mobile South Africa (Closed)'s replyOfficial
19 Jun 2015, 16:31Hello Mike!@#,
Thank you for raising your concerns with us.
As discussed we are currently busy with the re connection of your services .
I also confirmed that the airtime and value added services will be available once the line is reconnected.
Please accept our apologies for the inconvenience caused.
Regards
SMT
Thank you for raising your concerns with us.
As discussed we are currently busy with the re connection of your services .
I also confirmed that the airtime and value added services will be available once the line is reconnected.
Please accept our apologies for the inconvenience caused.
Regards
SMT
Virgin Mobile South Africa (Closed)'s reply19 Jun 2015, 16:31
Official
Hello Mike!@#,
Thank you for raising your concerns with us.
As discussed we are currently busy with the re connection of your services .
I also confirmed that the airtime and value added services will be available once the line is reconnected.
Please accept our apologies for the inconvenience caused.
Regards
SMT
Thank you for raising your concerns with us.
As discussed we are currently busy with the re connection of your services .
I also confirmed that the airtime and value added services will be available once the line is reconnected.
Please accept our apologies for the inconvenience caused.
Regards
SMT