JP
Jan P
1 reviews | Active since Jul 2011
22 Apr 2015, 12:50
Cannot Cancel my Contract
I have tried 4 times now to cancel my contract, due to it expiring. It has been confirmed as cancelled. However every time my account is still active. I just want my contract to end as agreed upon. My contract expired on the 8th of March 2015. Today I have been transferred to the Cancellations department 3 times and every time after 12 minutes there was still no answer, one time the call got dropped. I just want my contract not to be renewed.
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Virgin Mobile South Africa (Closed)'s replyOfficial
22 Apr 2015, 15:53Hello anthony007,
Thank you for bringing this matter to our attention. We apologise for the inconvenience incurred.
Please note that your contract has been cancelled. I confirm that our retentions team has emailed you the details of your cancellation.
Regards,
Customer Relations
Thank you for bringing this matter to our attention. We apologise for the inconvenience incurred.
Please note that your contract has been cancelled. I confirm that our retentions team has emailed you the details of your cancellation.
Regards,
Customer Relations
Virgin Mobile South Africa (Closed)'s reply22 Apr 2015, 15:53
Official
Hello anthony007,
Thank you for bringing this matter to our attention. We apologise for the inconvenience incurred.
Please note that your contract has been cancelled. I confirm that our retentions team has emailed you the details of your cancellation.
Regards,
Customer Relations
Thank you for bringing this matter to our attention. We apologise for the inconvenience incurred.
Please note that your contract has been cancelled. I confirm that our retentions team has emailed you the details of your cancellation.
Regards,
Customer Relations