JC
Jessica C
1 reviews | Active since Nov 2013
16 Feb 2016, 11:53
Cancelled contract - still charging me
I was under the impression, that before an upgrade is offered, I could actually opt to stop my contract. I did this in December. <br> <br> I do not, by law have to inform you of the contract ending. This is not a rolling contract. Then, they say that I did a late cancellation???? And still billed me?<br> <br> I want the future invoices to be stopped immediately and all moneys paid back to me. I do not want the money in \airtime\" because I do not even have that number anymore! "
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Replies (1)0
Replies (1)Virgin Mobile South Africa (Closed)'s replyOfficial
16 Feb 2016, 14:21Hello jessicaLeeC,
Thank you for your query.
We apologise for the inconvenience incurred.
We confirm that your are liable for the invoice dated January 2016 as your have been billed for excess usage for the month of December.
We will credit the invoice dated February 2016 accordingly.
Kind Regards
Alicia
Thank you for your query.
We apologise for the inconvenience incurred.
We confirm that your are liable for the invoice dated January 2016 as your have been billed for excess usage for the month of December.
We will credit the invoice dated February 2016 accordingly.
Kind Regards
Alicia
Virgin Mobile South Africa (Closed)'s reply16 Feb 2016, 14:21
Official
Hello jessicaLeeC,
Thank you for your query.
We apologise for the inconvenience incurred.
We confirm that your are liable for the invoice dated January 2016 as your have been billed for excess usage for the month of December.
We will credit the invoice dated February 2016 accordingly.
Kind Regards
Alicia
Thank you for your query.
We apologise for the inconvenience incurred.
We confirm that your are liable for the invoice dated January 2016 as your have been billed for excess usage for the month of December.
We will credit the invoice dated February 2016 accordingly.
Kind Regards
Alicia
