kM
kwena M
1 reviews | Active since May 2015
20 May 2015, 12:57
cancelled account 3 years ago but got blaclisted
i cancelled my account with virgin mobile 3 or 4 years ago and today I get a message saying that my account has been handed over and if I don't make payment immediately, I will get blacklisted. this is not the first time they are doing this to me. last year I also got the same message and I thought the matter was cleared. to my surprise, this isn't resolved. with no prove of letter of cancellation, I will have to pay the amount due. how long do I have to keep this documents really? I am so ****ed. it better get resolved soon ppl cos this isn't on at all.
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Virgin Mobile South Africa (Closed)'s replyOfficial
20 May 2015, 15:49Hello kwena771224,
Thank for taking my call and our apologies for the inconvenience caused.
I do confirm, contact was made with you and as discussed, your account with Virgin Mobile SA is paid up and closed.
With regards to your payment profile, an instruction was sent to the bureaus requesting an update be effected.
We trust the process followed satisfactory and appreciate the amicable manner in which you allowed us to intervene.
Kind regards,
SM Team
Thank for taking my call and our apologies for the inconvenience caused.
I do confirm, contact was made with you and as discussed, your account with Virgin Mobile SA is paid up and closed.
With regards to your payment profile, an instruction was sent to the bureaus requesting an update be effected.
We trust the process followed satisfactory and appreciate the amicable manner in which you allowed us to intervene.
Kind regards,
SM Team
Virgin Mobile South Africa (Closed)'s reply20 May 2015, 15:49
Official
Hello kwena771224,
Thank for taking my call and our apologies for the inconvenience caused.
I do confirm, contact was made with you and as discussed, your account with Virgin Mobile SA is paid up and closed.
With regards to your payment profile, an instruction was sent to the bureaus requesting an update be effected.
We trust the process followed satisfactory and appreciate the amicable manner in which you allowed us to intervene.
Kind regards,
SM Team
Thank for taking my call and our apologies for the inconvenience caused.
I do confirm, contact was made with you and as discussed, your account with Virgin Mobile SA is paid up and closed.
With regards to your payment profile, an instruction was sent to the bureaus requesting an update be effected.
We trust the process followed satisfactory and appreciate the amicable manner in which you allowed us to intervene.
Kind regards,
SM Team