LJ
Lizle J

1 reviews | Active since Feb 2017

14 Feb 2017, 13:47

CANCELLATION OF CONTRACT WAS NOT DONE - MONEY STILL DEDUCTED

<p>I cancelled my contract on 24 January 2016 at Virgine Mobile shop in Menlyn shopping centre. ACC NUMBER ********** 565. After I cancelled the contract the monthly subscription is still deducted from my account. I visited the same shop many times and I was assurd it will be fixed and I will be refunded - but still not fixed. I need a refund on the deductions since I cancelled the contract on January 24, 2016. You can contact me on email: ********** or my cell is ********** 538</p>

0
Replies (2)
Virgin Mobile South Africa (Closed)
Virgin Mobile South Africa (Closed)'s reply14 Feb 2017, 16:10
Official

Hi lizle-jordaan,

Thank you for taking my call.

I confirm that your refund request has been submitted to our finance team.

We apologise for the inconvenience caused.

Kind Regards

Alicia

Virgin Mobile South Africa (Closed)
Virgin Mobile South Africa (Closed)'s reply14 Feb 2017, 16:10
Official

Hi lizle-jordaan,

Thank you for taking my call.

I confirm that your refund request has been submitted to our finance team.

We apologise for the inconvenience caused.

Kind Regards

Alicia