Cancellation of contract - ***

Cancellation of contract - ***<br> <br> I have sent emails to Virgin Mobile on 4 October 2015 and 20 October 2015, [Email Removed] informing it that I require that my contract be cancelled. Neither of these emails was acknowledged or responded to.<br> <br> I have been battling since March/ April to upgrade my phone, without any success, because the phone that I identified has apparently been out of stock since that time, even though two branches, ie Capegate and Canal Walk undertook to source it.<br> <br> I have therefore resolved to cancel my contract and move to a service provider that was able to assist me. But it seems that even cancelling a contract is extremely difficult for Virgin Mobile.<br> <br> I would therefore be grateful if you could intervene and ensure that my contract is cancelled, as per my communication of 4 October 2015.<br>