Cancellation not done in time

<p>We had 4 Virgin Mobile contracts. We cancelled them all.... The latest cancellation is a problem. My daughter phoned early in January to cancel the contract - last day of service on 28/02/2017. Virgins call centre did not want to accept this cancellation because she need to cancel on the 31/01/2017 to get cancellation effective on 28/02/2017. she did phone back on 31/01/2017, this time they did not want to cancel because she is not the primaray account holder. We made every - one in the house a primary account holder to avoid situations like this. My husband phoned 08/02/2017 to cancel. now we have extra costs becouse the last day of the contract is now according to the callcentre 09/03/2014. this is unexeptable. the last day must be 28/02/2017 with no extra fees or costs.</p> <p>This happened before with one of the other contracts. Virgin did rectified the problem. they need to do it again.</p> <p>Do not understand why they do not want to accept a cancellation before 30 days of final service date?</p> <p> </p> <p> </p>