1 reviews | Active since Feb 2015
Cancellation - impossible
Good day <br> <br> I have been with Virgin Mobile for a few years already, about 6 or more to be more exact <br> One of my contracts/lines has expired in January and I really want to cancel it, but this just seem to be impossible <br> I have been phoning since the beginning of January but you never ever ever get through to someone to help you. I also sent emails to all possible email addresses I could but, got a reply stating I must please phone if I wish to cancel! <br> I mean really?? I tried and tried and tried that but no success!! <br> <br> Can someone please please please please help me!! <br> I have to give 30 days notice and the way things are going looks like this contract will be cancelled January 2017. <br> <br> This is a joke! <br> <br>
Thank you for your post and we are truly sorry you once again opted to resort to the Hello Peter platform thus conveying your dissatisfaction.
I do confirm, contact was made with you and as discussed, your account with Virgin Mobile SA is diarized for cancellation and as requested, future invoices and dates have been disclosed.
We trust the process followed satisfactory and appreciate the amicable manner in which you allowed us to intervene.
Kind regards,
Customer Relations
Thank you for your post and we are truly sorry you once again opted to resort to the Hello Peter platform thus conveying your dissatisfaction.
I do confirm, contact was made with you and as discussed, your account with Virgin Mobile SA is diarized for cancellation and as requested, future invoices and dates have been disclosed.
We trust the process followed satisfactory and appreciate the amicable manner in which you allowed us to intervene.
Kind regards,
Customer Relations