CJ
Carol J

1 reviews | Active since Mar 2010

03 Mar 2017, 15:31

Cancellation Department Pathetic

<p>My two year contract ran its course and i decide i no longer want the contract so i cancelled my contract accordingly in January 2013. Now MKA Debt Solutions (Pty) Ltd is contacting me regarding a outstanding balance since November 2013. I have all the e-mails from the cancellation department which confirms my cancellation and bank statements when the last debit was. I have asked MKA Debt Solutions (Pty) Ltd to send me proof of there alleged account and they send me a statement. I never had a contract with MKA Debt Solutions (Pty) Ltd but with Virgin Mobile which was cancelled. I constantly get harrassed at work even though i have given all the evidence.</p> <p> </p>

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Replies (1)
Virgin Mobile South Africa (Closed)
Virgin Mobile South Africa (Closed)'s reply03 Mar 2017, 16:19
Official

Hi Carol ,

Thank you for bringing the matter to our attention . Please note that I have attempted to contact you on the provided number however I was advised that you had already left the office .

Please reply via private message with your ID number and best contact number in order for us to investigate and provide you with feedback .

Regards

Rebecca