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1 reviews | Active since Jul 2016

07 Sept 2017, 13:23

Breaking the Law

To whom it may concern, please be advised that Virgin mobile has put an ******* default listing on my credit ITC report at the Credit Bureau.

I have NEVER received any written notification from Virgin mobile advising that they will place a default listed on my ITC report! I have NEVER received any written notification of any kind from Virgin mobile stating that I will get a default listing at the Credit Bureaus in 20 days!

This means that Virgin mobile has broken the law by violating my rights as a South African consumer and hereby urge for this listing to be removed from my ITC report with immediate affect! Even after settling my account, Virgin mobile sent me a confirmation letter stating that my account with Virgin mobile is now settled, paid in full and closed but still failed to remove the default listing as promised. (Already past the 20 working day period as stated for this to be removed from the credit bureau) Virgin Mobile Customer Care is not responding to any of my emailed requests.

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Replies (5)
Virgin Mobile South Africa (Closed)
Virgin Mobile South Africa (Closed)'s reply07 Sept 2017, 17:39
Official

Hi Riaan,

Thank you for taking my call.

I have confirmed that a request was sent to the bureaus to have your ITC profile updated, however this was not actioned on their side. We have sent an urgent request to have it updated and will provide you with further feedback tomorrow.

Please accept my sincere apologies for the inconvenience and delay caused.

Regards,

Londiwe.

Virgin Mobile South Africa (Closed)
Virgin Mobile South Africa (Closed)'s reply08 Sept 2017, 12:44
Official

Hi Riaan,

Thank you for taking my call.

I confirm that one of the bureaus has processed your ITC update and we are still waiting for feedback from the rest. I will advise once all has been updated successfully.

Have a lovely weekend.

Regards,

Londiwe.

's update11 Sept 2017, 08:15
Reviewer Update
Londiwe, Thank you for the continues updates and for having the default removed from Transunion Credit Bureau, however, please note that the account has still not yet been updated as paid in full and closed. This account still indicates that it is an open account and needs to be updated as closed and paid. Regards Riaan
Virgin Mobile South Africa (Closed)
Virgin Mobile South Africa (Closed)'s reply12 Sept 2017, 13:02
Official

Hi Riaan,

Thank you for taking my call.

As discussed, I have received feedback from the bureaus that your profile has been updated.

I trust that all is in order.

Regards,

Londiwe.

's update13 Sept 2017, 16:39
Reviewer Update
Londiwe, During our telecom conversation 12/09/2017 you promised and confirmed that the default listing was removed from all credit bureau's. I have checked on Experian and found that the default was still listed and not yet removed. PLEASE have this default removed and my ITC report updated. This account is paid and closed so again PLEASE have this updated before the end of this week as I am tired of having to find out from creditors that there is still a default listed on my ITC report. This Default was incorrectly listed in the first place and now I'm the one being penalized for your mistake.