KT
Kabelo T
1 reviews | Active since Jan 2016
19 Jan 2016, 19:03
Bought wrong airtime
I bought airtime this afternoon of R100 from my standard bank account on mobile app. Instead of selecting Vodacom airtime i wrongly chose Virgin Mobile airtime and correctly entered my Vodacom number. I have called my bank to inform them and they have advised me to contact Virgin Mobile. The Virgin Mobile guys said they were going to get back to me after 30 minutes, but I've been waiting for almost 3 hours and nothing until now.
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Replies (1)
Virgin Mobile South Africa (Closed)'s replyOfficial
20 Jan 2016, 10:38Hello kabelo2ka,
Thank you for you query.
My attempts to contact you were unsuccessful.
Please be advised that we will not be able to refund you as no funds from standard bank were received for airtime for the number provided.
We will not load airtime onto a Non Virgin number and therefore you will need to contact standard bank to assist you further.
Kind Regards
Alicia
Thank you for you query.
My attempts to contact you were unsuccessful.
Please be advised that we will not be able to refund you as no funds from standard bank were received for airtime for the number provided.
We will not load airtime onto a Non Virgin number and therefore you will need to contact standard bank to assist you further.
Kind Regards
Alicia
Virgin Mobile South Africa (Closed)'s reply20 Jan 2016, 10:38
Official
Hello kabelo2ka,
Thank you for you query.
My attempts to contact you were unsuccessful.
Please be advised that we will not be able to refund you as no funds from standard bank were received for airtime for the number provided.
We will not load airtime onto a Non Virgin number and therefore you will need to contact standard bank to assist you further.
Kind Regards
Alicia
Thank you for you query.
My attempts to contact you were unsuccessful.
Please be advised that we will not be able to refund you as no funds from standard bank were received for airtime for the number provided.
We will not load airtime onto a Non Virgin number and therefore you will need to contact standard bank to assist you further.
Kind Regards
Alicia