blacklisting on a paid up account

<p>I would like clarity on how virgin mobile can list me with ITC for outstanding amounts on an account that was paid and settled in 2015 January. I called the contact centre. Requested a settlement amount paid it and closed account. You stopped debiting my account after payment was made and now u list me for an outstanding amount messing up my credit record. You need to sort yourself out sooner rather than later and clear my name or legal action will be taken. No use speaking to your contact centre staff is *********** I would like a senior official to contact me to resolve.</p>