TM
Thabiso M
1 reviews | Active since Jul 2015
04 Apr 2016, 15:03
billing too much.
i recently upgraded to a samsung j5 i was told o will be billed 299 month end only to be billed 1007.i went to maponya mall store to lay a complaint.i was told the reason for being billed this much was that i failed to cancel the contract of the other phone.that i dont mind but the problem is i have paid 409 for that other phone but there are no data bundles nor airtym on that phone.what was i paying for?can somebody please explain.
Helpful (0)
Replies (1)0
Replies (1)Virgin Mobile South Africa (Closed)'s replyOfficial
05 Apr 2016, 16:22Hello lovingsome,
Thank you for taking the my call and for allowing us the opportunity to respond to your concerns .
I confirm that I have explained the billing process and your invoice delivery address has been updated as per your request .
Regards
Rebecca
Thank you for taking the my call and for allowing us the opportunity to respond to your concerns .
I confirm that I have explained the billing process and your invoice delivery address has been updated as per your request .
Regards
Rebecca
Virgin Mobile South Africa (Closed)'s reply05 Apr 2016, 16:22
Official
Hello lovingsome,
Thank you for taking the my call and for allowing us the opportunity to respond to your concerns .
I confirm that I have explained the billing process and your invoice delivery address has been updated as per your request .
Regards
Rebecca
Thank you for taking the my call and for allowing us the opportunity to respond to your concerns .
I confirm that I have explained the billing process and your invoice delivery address has been updated as per your request .
Regards
Rebecca
