TM
Thabiso M

1 reviews | Active since Jul 2015

04 Apr 2016, 15:03

billing too much.

i recently upgraded to a samsung j5 i was told o will be billed 299 month end only to be billed 1007.i went to maponya mall store to lay a complaint.i was told the reason for being billed this much was that i failed to cancel the contract of the other phone.that i dont mind but the problem is i have paid 409 for that other phone but there are no data bundles nor airtym on that phone.what was i paying for?can somebody please explain.

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Replies (1)
Virgin Mobile South Africa (Closed)
Virgin Mobile South Africa (Closed)'s reply05 Apr 2016, 16:22
Official
Hello lovingsome,

Thank you for taking the my call and for allowing us the opportunity to respond to your concerns .

I confirm that I have explained the billing process and your invoice delivery address has been updated as per your request .

Regards
Rebecca