WT
Wilna T
1 reviews | Active since Mar 2009
04 May 2015, 21:50
Billing after 2 years??
I have been a customer of virgin mobile but moved to another supplier one and a half years ago. My number has been ported from Virgin. It is in use with my new supplier.<br> <br> After one year I received a call from Virgin to tell me that I still owed them money, which I payed in November 2015. giving them the benefit of the doubt. Now I received another letter from MBD Legal Collections telling me I still owed money to Virgin and they now have the rights to collect the money I owe, a new amount of R120.<br> <br> I want to know how my telephone number can accumulate a bill at two different suppliers?? I have not been with virgin for nearly two years now, where do they get that amount??<br>
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Replies (1)0
Replies (1)Virgin Mobile South Africa (Closed)'s replyOfficial
05 May 2015, 09:30Hello tsotsie,
We are truly sorry that you opted to resort to the Hello Peter platform thus conveying your dissatisfaction.
Please note that my attempt to contact was unsuccessful, however, your account with Virgin Mobile SA is paid up and closed.
With regards to your payment profile, an instruction was sent to the bureaus requesting an update be effected.
We trust the process followed satisfactory and appreciate the amicable manner in which you allowed us to intervene.
Kind regards,
SM Team
We are truly sorry that you opted to resort to the Hello Peter platform thus conveying your dissatisfaction.
Please note that my attempt to contact was unsuccessful, however, your account with Virgin Mobile SA is paid up and closed.
With regards to your payment profile, an instruction was sent to the bureaus requesting an update be effected.
We trust the process followed satisfactory and appreciate the amicable manner in which you allowed us to intervene.
Kind regards,
SM Team
Virgin Mobile South Africa (Closed)'s reply05 May 2015, 09:30
Official
Hello tsotsie,
We are truly sorry that you opted to resort to the Hello Peter platform thus conveying your dissatisfaction.
Please note that my attempt to contact was unsuccessful, however, your account with Virgin Mobile SA is paid up and closed.
With regards to your payment profile, an instruction was sent to the bureaus requesting an update be effected.
We trust the process followed satisfactory and appreciate the amicable manner in which you allowed us to intervene.
Kind regards,
SM Team
We are truly sorry that you opted to resort to the Hello Peter platform thus conveying your dissatisfaction.
Please note that my attempt to contact was unsuccessful, however, your account with Virgin Mobile SA is paid up and closed.
With regards to your payment profile, an instruction was sent to the bureaus requesting an update be effected.
We trust the process followed satisfactory and appreciate the amicable manner in which you allowed us to intervene.
Kind regards,
SM Team
