1 reviews | Active since Dec 2013
Billing
I contacted Virgin Mobile to inform them that I've joined Just play, but after receiving confirmation from them, I realized that they're going to bill me R1.50 or something per day. I cancelled and I phoned Virgin Mobile who gave me a usd dialling code to unsubscribe. This only gave me the function to block any future subscriptions, but not the option to cancel any current subscriptions. I'm also very unhappy with Virgin Mobile. There's times that I don't use my phone to make phone calls and yet I pay between R399 to R479 if I buy the data bundle of R80. But whenever I do make a phone call, I'm being charged numerous amounts. So what about the times that I never even made a call and I supposedly had all the other airtime available, what happened to that. I again found that R26.25 was taken from my airtime today. They will expect me to foot the bill at the end of the month. I'm already under tremendous stress financially and Virgin Mobile isn't making it any better for me. I'm very unhappy with the service they provide. All they can do good is to take a persons money
Thank you for your post.
I confirm contact was made with you and we have provided you with clarity on your package, subscriptions and billing cycle.
We trust the process followed satisfactory and appreciate the amicable manner in which you allowed us to intervene.
Regards,
SM Team
Thank you for your post.
I confirm contact was made with you and we have provided you with clarity on your package, subscriptions and billing cycle.
We trust the process followed satisfactory and appreciate the amicable manner in which you allowed us to intervene.
Regards,
SM Team
