1 reviews | Active since Nov 2012
Billed me after i did not renew my contract
I went to Virgin Mobile at Pavilion Durban to inform them i was not renewing my contract in Jan 2014. Few months later I received a summons from a Durban collecting agent stating i owed Virgin R754.00 Virgin did not cancel my contract and carried on billing me. Plus they billed me for invoices they did not send me. I emailed copies to my emails with Virgin to this agent who told me he had sent correspondence to Virgin and will revert .(July 2014). In or about Apr 2015 I started receiving SMS from a collecting agent in Jhb claiming i owed Virgin R754. Next SMS was R150 then R100. I forwarded correspondence to them with CC to Virgin. Plus an email to Virgin Mobile director. No reply from Virgin. Am still being harassed by collecting agent who has *********ed my email and tel number. When i email them its returned to me and when i phone them the call is cut off.<br> In my email to Virgin and collecting agent I have written that if they don't stop harassing me i will contact Virgin HO in the UK and Noseweek. Still no reply from Virgin!<br> All email correspondence detailing waht happened available for your perusal.<br>
Thank you for raising your concerns with us.
Please note that I have attempted to contact you several times to no success.
Kindly refer to the email I have sent to your Telkomsa account regarding more details on the complaint.
Furthermore please advise of the suitable time for us to contact you to best assist.
Regards
SMT
Thank you for raising your concerns with us.
Please note that I have attempted to contact you several times to no success.
Kindly refer to the email I have sent to your Telkomsa account regarding more details on the complaint.
Furthermore please advise of the suitable time for us to contact you to best assist.
Regards
SMT
