Bad,rude and no service

So i have been struggiling with network the whole weekend,called on Sunday and a consultant ask me to restart and do a maual network selection,i did that and still my phone couldnt receive call,make call and no internet.I diceded to call again today and got to a very RUDE consultant(Mpho) that made me hold on the line for over 6 min without a reason for hold,without asking me to hold and no time frame for holding,then she came back and told me that her team leader will call me back cause she is not going to assist me and she is really trying to calm herslf down then I told her that i will hold on for the team leader cause my phone cant take call and she made me hold on for another 10minutes before i dropped the line...Train your consultans customer service,I am leaving this network