Bad Service - Virgin Mobile

Good evening,<br> <br> Further to the cancellation of the contract and the subsequent request to re-in state and upgrade of my contract I would like to lodge a complaint against Virgin employees and the bad service received.<br> <br> 1. The first employee which I spoke to was Andrew - he reinstated my contract, took all the necessary details from me and confirmed the renewal of the contract. This entailed a Samsung Galaxy A3 smartphone on a contract, which he said would be delivered within the week.<br> 2. After almost 3 weeks, I contacted customer care and after a lengthy process, was informed:-<br> - that I had 2 contracts with Virgin Mobile (agent - Lerato)<br> - no record of the ordering of Samsung Galaxy A3 smartphone was on the system (agent Lerato)<br> After much protestation the listing of the upgrade contract was found but still no record of the ordering of the Samsung Galaxy A3 smartphone. I was then told to hold while the agent went for help after which I was simply cut off.<br> 3. The 3rd time I called back, I spoke to an agent by the name of Mpho who confirmed my upgrade contract on the system but stated that Virgin Mobile had no stock of the Samsung Galaxy A3 smartphone available. He then st