Bad Service and Lack of follow up

I am writing this email in utter disgust to your companies services, from customer services to technical support services. I have a contract with you and initially when I just started with you, I had no problem setting up my voicemail.<br> <br> Recently, my voicemail was removed (without my permission) by your company and replaced with your automated voicemail. My phone is used for business use and it is imperative that I load my own voice message as this is a request from my company.<br> <br> I have made numerous calls to Virgin mobile and have reference numbers coming out of my ears. I went into one of your branches in Clearwater as well in order to try and sort out the matter personally but your staff is totally useless. All that your walk in staff and customer service staff can do is tell me how to reset my voicemail and listen to the prompts which may I add done for the past week, hence me calling and going in to complain that this is not getting fixed. I have also requested to speak to someone in a higher authority but there is never anyone available and all that they do is say that they will escalate the matter to the technical department via email. No Follow up call received to date!!!