Bad service

For over a month I have been trying to upgrade my contract, besides the chosen phones either not being available due to supplier issues I had decided to just go with the phone recommended to me by the call center which was not an issue for me. <br> <br> I have been to the eastgate store, 3 times, the attitude there is not there issue and reported this to the call center. I have been told we will call you back.....still waiting....phoned the store told we have stock of the phone...drove through and as usual no stock?? and again no details taken. a slap dash attitude whether face to face or over the phone! still waiting for a call to let me know the deal from upgrades call center? I am about to just cancel my contract with Virgin mobile as this has gone on far to long with me the client.....doing the run around! Obviously Virgin Mobile's policy is that the client is not a champ but in fact a chump! below are just a few of the reference numbers I have received<br> <br> ***9<br> 469586<br> vrkm***kabelo