nM
nannette M

1 reviews | Active since Aug 2016

11 Jul 2017, 09:14

bad service

<p>As I have a virgin mobile contract, I call Virgin mobile to tell them that my cell no. ********** 949 is not working and I have been paying it for more than a year now without using this contract as I cannot get any call or make any calls, I then was told by the warm body telephone that I should buy a new sim and call to do a sim swop. But to my dismay there is no virgin mobile sims to be had in our area or as far as springs bosksburg benoni I live in delmas.</p> <p> </p> <p>The warm body person then arranged with me to have a new sim sent to me via couier. THIS HAS NOT HAPPENED and is till over 4 weeks now. </p> <p> </p> <p>WHY THE HELL THE CELLULAR PLACES DO BUSINESS IS SUCH A MANNER IS BEYOND ME.</p> <p> </p> <p>One can get all the good service if a new client but TO HELL WITH THE OLD.</p> <p> </p> <p>I am extremly unhappy with VIRGIN MOBLE SOUTH AFRICA.</p> <p> </p>

0
Replies (1)
Virgin Mobile South Africa (Closed)
Virgin Mobile South Africa (Closed)'s reply12 Jul 2017, 10:36
Official

Hi Silverstar1959,

Thank you for you query.

This is not what we like to hear at all. I have tried calling you but got an engaged tone. Please can you post a private reply with your day time delivery address and alternate contact numbers and I will ensure a sim card is delivered to you.

We are truly sorry for the inconvenience caused.

Kind Regards

Alicia