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Philip M

1 reviews | Active since Aug 2015

07 Aug 2015, 12:47

Bad Management

I had an issue trying to upgrade my contract, which turned out to be too much of an issue. So all was canceled. <br> I suddenly received a handset, delivered via courier. They refused to take it back, so I refused to sign.<br> After contacting them they assured me they will collect the handset again, soon.<br> 1 Minute later, my number was DISCONNECTED! I still had some airtime and data on the number, but all gone. If someone calls me. they are notified, that my service has been suspended. Not something you want to hear, if you use the number for business.<br> It was resolved after many tiring and frustrating calls, but until now, still no airtime. <br> The excuse is, it will take 24hrs for them to rectify the problem.<br> How do they then, in seconds, disconnect your number from the system, but it takes 24hrs for them to rectify their fault!? Making it impossible for me to earn money.<br> I do not understand. <br> I think I will get hold of Cell-C and port my numbers.<br> Been with Virgin from the day they started in SA, but this is now getting too much. The SYSTEM is always wrong if it works, that being the on-line system from Virgin mobile.<br> <br> I will not, again, refer people to Virgin mobile. They are pathetic

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Replies (1)
Virgin Mobile South Africa (Closed)
Virgin Mobile South Africa (Closed)'s reply07 Aug 2015, 16:35
Official
Hello Impalasa,

Thank you for taking my call and allowing me the opportunity to assist.

I would like to extend my sincere apologies for the inconvenience and delay caused in this regard. As discussed, your services have been connected and your airtime and data have been loaded.

Have a lovely weekend.

Regards,
SMTeam