Bad customer service

<p>I'm having an issue with my cell c contract, every time I load airtime from any banking site virgin mobile sends me a confirmation of the purchase. I got hold of Virgin Mobile and they say in order to process a refund I have to send proof of purchases??? Isn't the fact that there is airtime against my number proof enough??? Quick to take the money hey, but when it's time to give what is owed, make it as hard as you can!!</p>