Bad Bad service Virgin mobile

<p>My phone was sent for repair somewhere in April and even today I have not received it. The problem with the phone was that it did not charge but I was able to charge the battery using a universal charger. Firstly I rejected a quote of R1900 and later on I was quoted R600 that I rejected because I was told that the R1300 was covered by the guarantee and the R300 was damaged caused by myself. It did not make sense to me so I told them to fix only what the guarantee covers and return the phone which they refused. I paid the R188 that they requested and faxed the proof of payment to have the phone released and was told that it will be released within 5 days. Another month passed without the phone. On the 11/07/16 I received a message after I followed up to say I will be contacted within 5 days for collection.On the 21/07/16 i send an email as i still did not receive the phone or any response.Today i received feedback which reads-</p> <p>""Your handset is ready to be collected at the store it was booked in at"".From Alicia Nair ,virgin mobile</p> <p>This is a joke espeially coming from cusomer care of a company where a simple Apology would have been accepted and it clearly shows Alicia does not know where my phone is,was delivered or is unsure</p> <p> </p>