Appalling service with no communication

I enquired about an upgrade on Fri 14 Aug.I dealt with Andrew Nhlapo.He said he would call me back at 11am with feedback from the vetting dept.I was busy at work and didnt have time to phone him back and on my way home I sent him a email enquiring about the outcome.He emailed me back \It was approved".So on Mon 17 Aug I paid the amount of R826.I emailed him the proof of payment and he let me know it will take between 3 - 7 days for me to receive it.The next day I emailed him requesting the handset in white and also to enquire that they send it to my work address and not my home address.I didnt receive a reply email.On Fri 21 Aug I called to get a ETA on the handset.I was informed by different consultant that I would get the phone by the latest Wed 26 Aug & someone would phone me the day before to confirm delivery address.Today is 26th Aug and still no contact from them.I called and was told my handset is on back order and must wait another 3 weeks.I insisted on speaking to Andrew.He told me he did reply to my emails but when asked to fwd me the response he avoided my question.When asked why he didnt inform of the back order he still didnt have answers.I cannot wait another week."""