Airtime Not Loaded

Right, So I purchased Virgin Mobile airtime online through the Standard Bank App. It has to this moment, been 5 hours and I have no yet received any airtime. This is extremely annoying as the funds have been removed from my account and I have yet to receive my airtime, this hinders my business and I cannot go now and buy airtime elsewhere. I contacted Standard Bank via Facebook, they responded within 5 minutes, telling me that I would need to contact Virgin Mobile as seeing as how the funds left my account, the payment has been made.<br> <br> Virgin Mobile has still not responded to my query and I cannot get through to their Call Centre (I'm not able to sit on hold for 2-3 hours.)<br> <br> I am going to forward this message to the Consumer Protector as Virgin Mobile has essentially ****** my money.