After 5 years of loyalty can't even do 1 simple request

Useless service ..iv been with Virgin for 5 years I can handle the small issues they have which company doesn't. .but this pushed me over the edge ..the 1 time I ask them a simple request to just move my debit..gues what ....they still debit on the wrong day ..nd the response I get is that there's nothing they can do about refunding nd taking it on the right date..quick to take nd give out terms nd conditions .useless at fixing there mistakes ..I will take it further