Additional Contract Requested

I am very disappointed in the service I received from the New Contract department.<br> <br> I contacted on Friday 17th July to apply for an additional line on the same account. When I contacted on Monday to follow up on the process - there was nothing on my account. I re-app**** for the additional line. On Tuesday, I followed up on the application and it was approved and told I will get my phone within 5 - 7 working days.<br> <br> I followed up on Friday 24th July and I was advised that the application was declined.<br> <br> It is the worst service I have ever received from a network supplier - my overall experience with Virgin Mobile is always disappointing. This is not the first time that I have received bad service from Virgin Mobile.<br> <br> I don't understand how one person can let you know that the additional contract was approved and when you contact to follow up on delivery - you are advised that the contract was not approved. This is definatley ridiculous service.<br> <br> I unfortunate did not get the name of the gentleman that assisted me.