Additional amounts of monet being deducted

I approached my Virgin Mobile Branch at Clearwater Mall where I spoke to a salesperson with regards upgrading my contract which was due for renewal.<br> <br> He assisted in upgrading my contract but gave me very little information about how the contract worked I still asked him a number of questions which was a great effort to answer.<br> <br> a month later I recieve my first payment required which was over my contract value or agreement I then Phone Virgin Mobile to ask why the additional charge they told me it's a once off payment for upgrading the contract so I accpeted this however asked if there where any addiotional hidden costs I was told no and my account would go back to normal.<br> <br> the following month I get a bill for double my contract value which upset me tremendously. after phoning them they said it's a double debit I refused to pay yhis as I was never informed about a double debit.<br> <br> I approached the store where I got the upgrade convientntly the guy no longer works there the other lady assisted me and told me some ridiculous thing about reducing account from 60 days to 30 days I explained the story to her which she agreed was not right as I should have been informed. now phone suspended