JT
Jolanda T
1 reviews | Active since Mar 2010
18 Mar 2015, 12:45
Accounts
Hi there, <br> <br> Till today not one call or email again about the problems im having with my account since my last complaint on Hellopeter.com. I want my account sorted ASAP!!!<br> <br> Please can someone call me to sort this out for once and all please!<br> <br> Thanks
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Virgin Mobile South Africa (Closed)'s replyOfficial
18 Mar 2015, 14:49Hello Jolanda26,
Our inherent apologies that you resorted to the Hello Peter platform yet again and assure you this is not acceptable.
First and foremost thank you for taking my phone call and as discussed your account query has been resolves and as requested an updated invoice was sent.
With regards to you network related issues, as agreed and thank you for allowing me the opportunity to intervene, additional investigation will ensue and rest assure I will revert with feedback.
Regards,
Customer Relations
Our inherent apologies that you resorted to the Hello Peter platform yet again and assure you this is not acceptable.
First and foremost thank you for taking my phone call and as discussed your account query has been resolves and as requested an updated invoice was sent.
With regards to you network related issues, as agreed and thank you for allowing me the opportunity to intervene, additional investigation will ensue and rest assure I will revert with feedback.
Regards,
Customer Relations
Virgin Mobile South Africa (Closed)'s reply18 Mar 2015, 14:49
Official
Hello Jolanda26,
Our inherent apologies that you resorted to the Hello Peter platform yet again and assure you this is not acceptable.
First and foremost thank you for taking my phone call and as discussed your account query has been resolves and as requested an updated invoice was sent.
With regards to you network related issues, as agreed and thank you for allowing me the opportunity to intervene, additional investigation will ensue and rest assure I will revert with feedback.
Regards,
Customer Relations
Our inherent apologies that you resorted to the Hello Peter platform yet again and assure you this is not acceptable.
First and foremost thank you for taking my phone call and as discussed your account query has been resolves and as requested an updated invoice was sent.
With regards to you network related issues, as agreed and thank you for allowing me the opportunity to intervene, additional investigation will ensue and rest assure I will revert with feedback.
Regards,
Customer Relations