account refund

<p>On the 24th August, my contract was terminated early, without my request or consent, thereby losing my airtime and data. After complaining to the call centre, the agent promised to correct the fucckup and reinstate everything that I had lost.</p> <p> </p> <p>Instead a new 24 month x R399 contract was loaded. After complaining on hellopeter, Rebecca Kodisane contacted me and cancelled the new contract and reinstated some airtime and data, and promised in writing that no addisional money will be debited on my account, I will not be charged a handset buy out amount for the unauthorised early cancellation, and will not be charged for the unauthorised new contract.</p> <p> </p> <p>And true to Virgin Mobile's standards. they fucckedup again! R671.26 was debited off my account begining of the month! On the 2nd September, "Alicia" promised via hellopeter that the mistake will be refunded, and now nearly two weeks later I am still fuccking waiting for them to sort out this ****!</p> <p> </p> <p>The call-centre is useless and everytime I am forced to write a report here before I get another empty promise. Fix this now!</p>