1 reviews | Active since Mar 2013
Account de*****ed
Hello Peter<br> <br> It has come to my attention that someone has been de*****ing my bank account. Someone took a contract phone using my name at virgin mobile. Virgin Mobile have been deducting R1242 every month since 2011. There is a lot of debit orders from my account including my two contract phones, One Telkom and Auto Page to add on that i also have a company contract phone. <br> <br> I have sent them an affidavit, payslip, 3months bank statement and included my passport stamps as i was out of the country. The 7-14 days window period that was for the investigation has passed but still no feedback.<br> <br> Last week I spoke to Ayanda Mndebele who told me that it did not make sense why i was only complaining now when this has been going on since 2011. Like I said I only found out last month this was ongoing.<br> <br> She also told me that they were listening to the tapes but today she's telling me that she still waiting for the documents from her side. <br> <br> Yesterday I spoke to Kelebogile she said they didn't know what should return to me. <br> <br>
Thank you so much for bringing the above mentioned concerns to our attention and assure you, no stone will be unturned to ensure candid feedback is provided.
I really appreciate the time you took to take my call and furthermore, respond to my email.
As assured, we have requested the supporting documents to be sourced and once our findings finalised, would we revert.
We apologise for the lengthy delay however as mentioned, we need to ensure the matter is investigated correctly thus we can close the matter.
Trust an amicable outcome.
Regards
Johnny
Thank you so much for bringing the above mentioned concerns to our attention and assure you, no stone will be unturned to ensure candid feedback is provided.
I really appreciate the time you took to take my call and furthermore, respond to my email.
As assured, we have requested the supporting documents to be sourced and once our findings finalised, would we revert.
We apologise for the lengthy delay however as mentioned, we need to ensure the matter is investigated correctly thus we can close the matter.
Trust an amicable outcome.
Regards
Johnny
