JW
Jacki W
1 reviews | Active since May 2010
21 Apr 2015, 15:20
Account Cancelled 4 years ago but now I owe you???
After 4 years I receive a phone call today from a legal department stating that I owe money on this account!!<br> This is ridiculous!!!<br> I still have the email with the proof of payment sent to this useless Tebogo Mangena and I have also Hallo Peter'd the matter which was responded to by an Imraan who ended up being just as useless as Tebogo.<br> <br> I cannot believe that we have to deal with such *********** idiots in this country!<br>
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Virgin Mobile South Africa (Closed)'s replyOfficial
22 Apr 2015, 12:42Hello Jax1207,
Thank you for bringing this to our attention and we apologise sincerely for the inconvenience and frustration caused in this regard.
We assure you that the necessary means will be app**** to ensure that this issue is resolved once and for all.
My attempt to reach you in order to discuss a resolution was not successful and I have sent you an email to the provided gmail account.
I trust that the feedback provided is to your satisfaction. Please do email me should you require any further assistance.
Regards,
Customer Relations
Thank you for bringing this to our attention and we apologise sincerely for the inconvenience and frustration caused in this regard.
We assure you that the necessary means will be app**** to ensure that this issue is resolved once and for all.
My attempt to reach you in order to discuss a resolution was not successful and I have sent you an email to the provided gmail account.
I trust that the feedback provided is to your satisfaction. Please do email me should you require any further assistance.
Regards,
Customer Relations
Virgin Mobile South Africa (Closed)'s reply22 Apr 2015, 12:42
Official
Hello Jax1207,
Thank you for bringing this to our attention and we apologise sincerely for the inconvenience and frustration caused in this regard.
We assure you that the necessary means will be app**** to ensure that this issue is resolved once and for all.
My attempt to reach you in order to discuss a resolution was not successful and I have sent you an email to the provided gmail account.
I trust that the feedback provided is to your satisfaction. Please do email me should you require any further assistance.
Regards,
Customer Relations
Thank you for bringing this to our attention and we apologise sincerely for the inconvenience and frustration caused in this regard.
We assure you that the necessary means will be app**** to ensure that this issue is resolved once and for all.
My attempt to reach you in order to discuss a resolution was not successful and I have sent you an email to the provided gmail account.
I trust that the feedback provided is to your satisfaction. Please do email me should you require any further assistance.
Regards,
Customer Relations