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Anton D

1 reviews | Active since Nov 2015

12 Nov 2015, 11:17

9 days & number STILL not ported????

On Tuesday (03/11/15) I app**** to port a number from Vodacom to Virgin at the Canal Walk store.<br> I was assured this would take 24 hrs. This then changed to 48 hrs, then to Friday morning.<br> This number still has not been ported, & when it is called, a message tells me the number is invalid......<br> Despite over 10 (lengthy) calls to the call center, 101 promised to have this fixed & now apologies that it should never take this long, nothing has been resolved.<br> This means limited internet banking can be done, orders & queries missed, deliveries can't take place, etc, etc (not to mention the stigma of giving out a number that doesn't work....)<br> Perhaps I should just refer this number back to Vodacom???<br>

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Replies (1)
Virgin Mobile South Africa (Closed)
Virgin Mobile South Africa (Closed)'s reply12 Nov 2015, 12:14
Official
Hello Sunnydale,

Thank you for your enquiry.

We are truly sorry for the inconvenience that we have caused you.

Our technical team are currently working on getting your issued resolved.

Please revert to email correspondence for further feedback.

Kind Regards
Alicia