3 months to respond ????

This absolutely shocking...OVER 3 MONTHS LATER to reply to a blacklist request ???<br> <br> My phone was stoolen 24 November 2014, firstly could not phone anyone to block the sim card as the number did not work. NO AFTER HOURS SERVICE<br> Then I finally get through to request to blacklist the phones as I had to put a claim in. NO ONE could assist. I found somebody at MTN that was very helpful and blacklisted both my phones without hesitation! He could clearly see it was connected to Cell C network which is with my service provider Virgin Mobile.<br> <br> Now......over 3 months later I get a reply...they have blacklisted my one phone.....???<br> <br> Shocking really I can not wait to cancel my contract as the service has really gone down