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bmpeacocke B

1 reviews | Active since Jun 2016

25 Jan 2017, 13:34

10 Years as a Customer & treated like a ********

<p>We have been VMSA customers for over 10 years.</p> <p>We app**** for a phone upgrade nearly 2 months ago.</p> <p>At first the phones we wanted were not available for WEEKS!</p> <p>Now we are told that we are a pyament risk because of some issue of timing of our November payment when the dirct debit bounced due to an issue with Capitec Bank.</p> <p>I cannot understand how any company would treat a loyal customer like a base ******** like this,</p> <p>I think Lungile Mavuso is deliberately blocking our upgrade because I gave her a hard time.</p> <p>Time to find a new service provider methinks!</p>

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Replies (2)
Virgin Mobile South Africa (Closed)
Virgin Mobile South Africa (Closed)'s reply25 Jan 2017, 16:40
Official

Hi bmpea****e,

Thank you for your query.

We confirm that due to your payment profile being poor, we can not offer you an upgrade.

We also confirm that Lungile has not deliberately declined your upgrade.

Please ensure that the next 3 debit orders go off successfully. After that we will gladly re-look into upgrading you.

Kind Regards

Alicia

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bmpeacocke B's update25 Jan 2017, 20:41
Reviewer Update

I've cancelled my contract with you and mving to another service provider.