Worst Airline Ever: Virgin Atlantic

<p>1. Virgin Atlantic flight VS602 delayed 7 hours without so much as a call or sms or e-mail before check in.</p> <p>2. My new wife and I had been pre seat apart from one another on premium economy on our London to New York leg. I phoned the call center who said to me I must address it with the check in controller who is in a position to rectify it. I spoke to the check in person who wasn't able to assist but advised me to go the the sales desk for assistance. Whilst waiting in the line (45 min) for service and Virgin employee escorted another passenger to the front of the line. Only after I objected did he then take the passenger to the back of the line. After I finally reached the front of the line did the Virgin employee tell me they could not see that particular flights information on his screen. I asked to speak to a manager because this was contrary to what I'd been told by the call centre. He phone his line manager who i asked to speak to directly to better articulate my delema, refused to speak to me on the phone tell his/her subordinate I dont talk to customers. Eventually (1 hour 15 minutes later) a manager came to the counter to say there are system problems and they can't see the particular screen the flights are on and suggested I go to terminal 3 at Heathrow to resolve my issue.</p>