NPS Score
-100
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About Virgin Atlantic Airways
How is Virgin Atlantic Airways rated on Hellopeter?
Hellopeter has tracked Virgin Atlantic Airways across 66 reviews. Virgin Atlantic Airways hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used Virgin Atlantic Airways? Write a review to help others decide.
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
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Share Your Experience1 reviews | Active since Aug 2026
Very poor coordination and dishonesty
I had a very disappointing experience with Virgin Atlantic. Before booking, I confirmed transit requirements for London with their customer service and was told an ETA was enough. At the airport on July 10th, I was told that was incorrect and I couldn’t travel, so I was forced to buy a new ticket with KLM at my own expense and pay again for checked baggage despite my original ticket including baggage. I was assured these costs would be refunded. After submitting the refund form and following up multiple times, I was first told that it was approved and processing, then later told it was denied and my case was closed. The inconsistent information and lack of accountability caused me financial loss and significant stress. I expected much better.
1 reviews | Active since Aug 2026
Very poor coordination and dishonesty
I had a very disappointing experience with Virgin Atlantic. Before booking, I confirmed transit requirements for London with their customer service and was told an ETA was enough. At the airport on July 10th, I was told that was incorrect and I couldn’t travel, so I was forced to buy a new ticket with KLM at my own expense and pay again for checked baggage despite my original ticket including baggage. I was assured these costs would be refunded. After submitting the refund form and following up multiple times, I was first told that it was approved and processing, then later told it was denied and my case was closed. The inconsistent information and lack of accountability caused me financial loss and significant stress. I expected much better.
1 reviews | Active since Sept 2012
Virgin Customer Care does not care
I am a rewards member and purchased a ticket for my son, the airline blocked his checkin and would not allocate him a seat, with no explanation. We have in the last few months flown the following airlines all with seamless online checkin: British Airways, Emirates, Turkish. I phoned Virgin customer care and they would not assist and really did not seem to care making out it was my problem. STAY AWAY FROM VIRGIN ATLANTIC, very poor customer service
1 reviews | Active since Sept 2012
Virgin Customer Care does not care
I am a rewards member and purchased a ticket for my son, the airline blocked his checkin and would not allocate him a seat, with no explanation. We have in the last few months flown the following airlines all with seamless online checkin: British Airways, Emirates, Turkish. I phoned Virgin customer care and they would not assist and really did not seem to care making out it was my problem. STAY AWAY FROM VIRGIN ATLANTIC, very poor customer service
1 reviews | Active since May 2016
Worst experience
I have been flying with Virgin Airlines for the last few years . London to SA . In the last 3 years their service is appalling . Food has been the same and its awful. Leg room in Economy pathetic . Sad as it was a great Airline . Pull up your socks
1 reviews | Active since May 2016
Worst experience
I have been flying with Virgin Airlines for the last few years . London to SA . In the last 3 years their service is appalling . Food has been the same and its awful. Leg room in Economy pathetic . Sad as it was a great Airline . Pull up your socks
1 reviews | Active since Feb 2024
Virgin Atlantic Airways - Delayed flight - Strugelling with expense claim for 6 months
Had a flight in May 2025 which were delayed for 24 hours, submitted a claim for expenses incurred that we were told could be claimed back. Submitted the claim and got an approval email on the 18th of May. It is now 6 months later and claim has still not been paid out. When I email customer care I only get a response that they are busy processing request. Unbelievably unprofessional service. Would not recommend flying with them!
1 reviews | Active since Feb 2024
Virgin Atlantic Airways - Delayed flight - Strugelling with expense claim for 6 months
Had a flight in May 2025 which were delayed for 24 hours, submitted a claim for expenses incurred that we were told could be claimed back. Submitted the claim and got an approval email on the 18th of May. It is now 6 months later and claim has still not been paid out. When I email customer care I only get a response that they are busy processing request. Unbelievably unprofessional service. Would not recommend flying with them!