Virgin has zero customer service

Pay extra a flexi fare, then go to the website to manage my booking and change my return flight... change booking button takes you to a page that tells you to use their new bot... the bot asks if you are wanting to rebook your flight for a different date, and when you answer yes it tells you to go to the change booking page!!! Utter garbage! So you try call their customer care line... and wait 2 hours and then get cut off... and stupidly you try again and get cut off again after 2 hours! ****** debacle and worst service ever!!!!