VIRGIN ATLANTIC A BIG DISAPPOINMENT

I am a 71 year old woman often wheelchair bound. Going to Chicago was a nightmare for me in March 2023. I was booked on Virgin on the first leg to London Heathrow airport..

When I booked I made sure to choose an aisle seat in premium economy as I have parkinsons disease and needed to be able to get to the restrooms without crawling over people . When I boarded the plane I found that I was seated in the middle of the middle section. I approached the hostesses who tried their best to find me an aisle seat but there were none. Instead of upgrading me to business class they downgraded me to regular economy with many apologies. I got through the ordeal somehow. On the way home the same thing happened . The ground crew man dealing with boarding came on board and was very

Rude tlo me. Shouting at merq

Luckily the hostesses found an aisle seat for me as 2 passengers had not pitched.

When I got home after spending more than 2 weeks in hospital I reported this to my travel agents Flight Centre, they immediately jumped in and began the process of claiming compensation.. this was in March this year.. Virgin tried everything possible to find reasons not to compensate me

Including suggesting I was making the story up or that I misbehaved and was placed in economy for that reason. I felt humiliated!

Finally after about 9 months I was offered an amount of money to compensate me.

Why was it so difficult to confirm what happened? The hostesses were very apologetic and kind to me.

I have traveled the world and NEVER been treated like this. I've never made a claim against any airline I've traveled with and promise I will NEVER fly Virgin again!

Thumbs down to Virgin head office

Thumbs up to Flight center for continuing to help me and not giving up. THANK YOU FLIGHT CENTRE

Cheryl Clingen

Sent via the Samsung Galaxy A52 5G, an AT&T 5G smartphone