Very Disappointing service from Virgin Atlantic

I am very disappointed with Virgin's service. My bag was delayed for 3 days after i landed in CT without it on 9 January 2024. I subsequently purchased some essentials while i waited for my bag. I was told, after making yet another enquiry, on the Virgin Lost Bag Tracking WhatsApp, that I would be contacted by someone from the claims department within 7 days - that was 17 days ago and I still haven't heard anything from anyone. I was trying to find out when payment would be made for the essentials.

I had filled in the form with my banking details for delayed baggage claim 31 days ago and still haven't been reimbursed. This all after the initial inconvenience of not having my bag initially.

I also sent an email 6 days ago to the baggage claims department (after making yet another enquiry about when I would hear something, explaining all the above, but have had no reply to this email either. This is very frustrating and I am not sure how to get help from Virgin Atlantic. This is really bad service from an airline that I had thought was really good. Can anyone please help me with this??