Shocking service!!!

<p>I am trying to amend a ticket for my son, which there is no option to do on their website. So I try calling, after 3 calls, of waiting approximately 10-20 minutes on each call, and having given up, looked for an alternative number, but no alternative so call back again...evantually I get through only to be told my son must call as he is over 18. He attempts to call and runs out of air time before they even answer.</p> <p>So again we attempt to call today, being a Sunday, and thinking maybe it will be better than during the week. We have been holding on for approx 30 minutes now with no answer.</p> <p>This is unacceptable! I will never ever again purchase a Virgin Atlantic ticket! SAA or Emirates all the way!</p>