Impossible to get a hold of!

We have open tickets with Virgin Atlantic Airways since April 2020 as we have been unable to travel due to covid restrictions.

I have been trying to contact Virgin Atlantic for the past 2 months via email and via numerous telephone calls (for literally hours) and no one has rep**** to any of my emails nor have any of our calls been answered. How must a client that has paid a lot of money to use your airline get a hold of someone that can assist them regarding these open tickets? It seems like an impossible, highly frustrating and very costly exercise.

Please can someone call me or even just reply to one of my many emails.

Dylene Pillay ***